We empower people to lead a fit and healthy life.
Gymondo is part of the 7NXT Health Group and one of the leading digital fitness platforms in the German-speaking market. Together with 7Mind, we help people integrate movement, mental strength, and healthy routines sustainably into their daily lives.
As a Senior Customer Support Agent (m/f/d), you will become part of a dedicated team and actively contribute to Gymondo’s success. Whether you’re solving complex customer inquiries, optimizing processes, or sharing your knowledge with the team – your work makes a real difference and ensures an outstanding customer experience.
Please note: This is a temporary position for an initial period of 12 months (maternity leave).
Senior Customer Support Agent (m/f/d) - temporary, 12 month
Berlin (Standard)
Full-time
Fixed-term
Your Impact
Your Mission
You don’t just want to react – you want to improve. With us, you’ll have the space to do exactly that.
- You support our customers and provide fast, effective solutions
- You handle complex inquiries and escalate them when necessary in a targeted way
- You work closely with Product, Tech, and Marketing to continuously improve the customer experience
- You carefully document customer interactions in our CRM and ticketing systems
- You actively contribute to the development of our support processes and guidelines
- You support and mentor Junior Support Agents and share your knowledge within the team
- consistently think from the customer’s perspective and aim to create real solutions
- bring structure to complex topics and stay on top of things even in high-volume situations
- work independently while collaborating closely with your team
- strive to deliver not just good, but exceptional service
Your Story
What you bring:
- At least 3 years of experience in Customer Support
- Excellent written and verbal communication skills in English
- Strong problem-solving skills and attention to detail
- Experience working with CRM software and ticketing systems
- Ability to work both independently and collaboratively in a hybrid setup
- Empathy, patience, and a strong service mindset when dealing with customers
Nice-to-haves:
- Interest in fit-tech trends and digital health products
- Passion for motivating and inspiring people
You’re a great fit if you…
- take ownership and genuinely want to improve things
- don’t just solve problems but understand their root causes
- enjoy sharing knowledge and helping others grow
- believe that great support is a key part of the overall user experience
Our Benefits - Just for You
Success requires positive energy. That's why we ensure the right conditions are in place - physically, mentally, and within the team:
- 30 days of vacation per year
- 2 additional days off: December 24 (Christmas Eve) and December 31 (New Year's Eve) are officially recognized as paid holidays.
- Hybrid working model (3 days in the office, 2 days working from home)
- 4 weeks of work from abroad per year
- A free Urban Sports Club M membership & access to Nilo Health for mental health and personal development
- Free access to our digital wellbeing products (7Mind & Gymondo)
- Monthly mobility budget of €30 via Navit
- Family-friendly benefits: childcare costs & sick days for children
- The office classics: fruit & vegetable basket, muesli & yogurt (also vegan), drinks & snacks
- A wide range of opportunities for personal growth and development - including a €1,000 annual training budget
- Four-legged colleagues are welcome in our pet-friendly office!
Come as you are
We welcome what makes you unique.
At 7NXT, Gymondo and 7Mind, we believe in diversity, openness and team spirit. No matter which gender you identify with, whether you have a disability, what your neurotype is, where you come from, what you believe in or how you love - you are welcome here.
Don't meet all the criteria? No problem. If you would like to shape the future of health & well-being with us, we look forward to receiving your application.
Do you need a more accessible application process or do you have questions about the procedure? Write to us and we'll find a way.
At 7NXT, Gymondo and 7Mind, we believe in diversity, openness and team spirit. No matter which gender you identify with, whether you have a disability, what your neurotype is, where you come from, what you believe in or how you love - you are welcome here.
Don't meet all the criteria? No problem. If you would like to shape the future of health & well-being with us, we look forward to receiving your application.
Do you need a more accessible application process or do you have questions about the procedure? Write to us and we'll find a way.
About us
At 7NXT, we live up to our promise: We empower people to lead a fit and healthy life.
Gymondo & BuddyFit (digital fitness), 7Mind (mental health) and 7NXT Brand Solutions (publishing, retail, TV) help millions of people live healthier lives – physically and mentally.
We believe in trust rather than rigid structures. We give each other support and freedom to grow, learn from each other and ask questions that help us move forward. For us, working smart means working cleverly rather than endlessly.
And we never lose sight of what really matters: the people we do it all for. Their progress is what drives us. For us, responsibility doesn't end at the office door: sustainability, inclusion and diversity aren't buzzwords, they're part of our everyday life.
Gymondo & BuddyFit (digital fitness), 7Mind (mental health) and 7NXT Brand Solutions (publishing, retail, TV) help millions of people live healthier lives – physically and mentally.
We believe in trust rather than rigid structures. We give each other support and freedom to grow, learn from each other and ask questions that help us move forward. For us, working smart means working cleverly rather than endlessly.
And we never lose sight of what really matters: the people we do it all for. Their progress is what drives us. For us, responsibility doesn't end at the office door: sustainability, inclusion and diversity aren't buzzwords, they're part of our everyday life.